Smart #1 Forum

My car was in the dealership on 17th January with the faulty passenger door handle (it doesn't fully retract). The dealer ordered new parts that were said to be on back order. After four weeks I've just called and it seems that two parts are needed: a 'base' (not sure what that is) and a controller. The base has arrived but the controller is still awaited with no visibility about timescale. The handle still functions in terms of opening the door but the issue remains a frustration. It seems to be a widespread problem and a number of us on this forum appear to be experiencing it. Has anyone had a successful repair?

Just booked mine in for 29th for them to “diagnose the fault”

Mine is in on 28th for the fix (just been contacted to book it in). Both parts have now arrived. Hopefully they ordered more than one set of parts in anticipation and therefore have parts in stock for yours. Mine have taken just over 4 weeks.

StephenA wrote: ↑Fri Feb 16, 2024 5:20 pm Mine is in on 28th for the fix (just been contacted to book it in). Both parts have now arrived. Hopefully they ordered more than one set of parts in anticipation and therefore have parts in stock for yours. Mine have taken just over 4 weeks.

Can you ask the dealer if the parts are the same as the original or have they beefed them up?

Milligoon wrote: ↑Sun Feb 18, 2024 9:17 am Can you ask the dealer if the parts are the same as the original or have they beefed them up?

Will try to. However, the process tends towards no contact with the tech. Car is driven into a reception area, someone books you in, keys are taken and car is driven away. Collection is via a key storage locker.

I'll update shortly!

The handle repair was carried out today and all is fixed. I spoke with the technician and the parts involved are upgraded parts redesigned to ensure that the issue doesn't repeat. Hopefully, the remaining three handles behave!

StephenA wrote: ↑Wed Feb 28, 2024 6:35 pm The handle repair was carried out today and all is fixed. I spoke with the technician and the parts involved are upgraded parts redesigned to ensure that the issue doesn't repeat. Hopefully, the remaining three handles behave!

Great news
I’m there tomorrow for first visit for them to confirm the fault ( apparently a video would not do) and I assume to order the parts
My nearside rear is now not fully closing as well

Cheshirecat wrote: ↑Wed Feb 28, 2024 7:05 pm

StephenA wrote: ↑Wed Feb 28, 2024 6:35 pm The handle repair was carried out today and all is fixed. I spoke with the technician and the parts involved are upgraded parts redesigned to ensure that the issue doesn't repeat. Hopefully, the remaining three handles behave!

Great news
I’m there tomorrow for first visit for them to confirm the fault ( apparently a video would not do) and I assume to order the parts
My nearside rear is now not fully closing as well

Hopefully, your parts won't take as long as mine.

Update
Parts will be 2 to 4 days
Unfortunately, as I want a courtesy car….thats 2-3 weeks away…..maybe planB